Weather Alert

Cold Weather Rule Going Into Effect

The Cold Weather Rule, designed to help Kansans who are behind on their utility payments avoid disconnection during the winter months, begins Sunday, and will remain in effect through March 31.

While the Cold Weather Rule is in effect, utility companies cannot disconnect a customer’s service when local temperatures are forecast to drop below 35 degrees within the following 48-hour period.

The rule also requires utility companies to offer a 12-month payment plan to allow consumers to maintain or re-establish service.

Any residential customer with a past due balance will qualify for payment arrangements.

It is the customer’s responsibility to contact their gas or electric company to make those arrangements.

Payment plan terms to maintain or restore service require that customers agree to pay 1/12th of the total amount owed, 1/12th of the current bill, the full amount of any disconnection or reconnection fee, plus any applicable deposit to the utility.

The remaining balance must be paid in equal payments over the next 11 months, in addition to the current monthly bill.

The Cold Weather Rule applies only to residential customers of electric and natural gas utility companies under the KCC’s jurisdiction.


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